Returns & Exchanges
At Hidden Botanics, we hold ourselves to the highest standards of quality in everything we deliver. If at any time for any reason you have questions or concerns about our dried flowers, get in touch and we’ll do everything we can to make sure you have the best experience possible.
With the difficulties facing every small businesses right now, as well as the individuals behind them, and those supporting them, there are a few things we want you to know to set your expectations for the best experience with Hidden Botanics.
That said, if you are anything less than satisfied with your received dried flowers, contact us right away and we’ll make it right—that’s a promise.
We gladly accept returns and exchanges
Contact me within: 1st day of delivery
Ship items back within: 7 days of delivery
We don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads